How people sign in

Chronigami does not have a workspace switch that turns email or Backlog sign-in on or off for everyone. Each person signs in with the identities on their user: Email and/or Backlog for one or more connected spaces.

For step-by-step sign-in flows, send people to Signing in.

#See how someone signs in

1. Open Users.
2. Read the Sign-in column for that row.

Values match the app:

• Email — they have a Chronigami password and can use Sign in to Chronigami.
• Backlog (host) — they approved OAuth for that space host (for example acme.backlog.com).

A person can have both.

#Email sign-in

Email sign-in uses Email, Password, and optional verification codes (sign-up, sign-in, password reset). Passwords need at least 12 characters.

One email address can belong to only one Chronigami workspace for email login. If someone tries to join a second workspace with the same email, Chronigami shows This email already belongs to another workspace. Accept the invitation there, or ask an admin.

Invite with the address they should use; see Inviting your team.

#Backlog sign-in

Sign in with Backlog works when:

• The workspace has connected that Backlog space.
• The person was invited (or already has a user) and signs in with a Backlog account on that space.

Chronigami does not create a user from Backlog alone. Without an invitation, Backlog sign-in shows Ask your workspace admin for an invite.

#Linking Backlog after an invitation

When an invitation was sent Invite from Backlog, acceptance can link the Backlog identity automatically if the Backlog user id matches.

Outside that flow, Chronigami does not link Backlog just because Backlog shows the same email. Linking requires a signed-in email session or a one-time confirmation email. See Signing in.

#If someone cannot sign in

Work through this list as an admin:

1. Users — is their Status Active? Deactivated users cannot sign in. Reactivate if they should return.
2. Invitations — are they still Invited? An Expired or Revoked invitation needs a new invite.
3. Email — are they using the address on the invitation? A different address starts a new workspace by mistake.
4. Backlog — is the space listed under Workspace settings → General → Connected spaces? Backlog sign-in needs a connected space.
5. Seats — did acceptance fail with Your workspace has no available seats. Ask your admin to add seats.? Free a seat or upgrade the plan.
6. Role — submitters use the portal, not the Chronigami web app home, after sign-in.

Password and session help: Account settings and Signing in.

#Related articles

• Signing in
• Users and invitations