Choosing products
Decide whether your team needs time tracking, the portal, or both.
Chronigami sells two products per workspace: Time tracking and Portal. Each has its own subscription, seats, and billing status. You can use one or both on the same Backlog space.
Compare Time tracking and Portal
| Time tracking | Portal | |
|---|---|---|
| Who it's for | Teams that track hours on Backlog issues | Teams that take requests through a form |
| What you get | Time entries, reports, optional Actual Hours sync to Backlog | Portals, forms, submissions that create Backlog issues |
| Roles you'll invite | Manager, developer (+ admin) | Editor, submitter (+ admin) |
| Paid seats (when subscribed) | Active admins, managers, and developers each use a seat | Active admins and editors use a seat; submitters are free |
| Needs a connected Backlog space | Yes | Yes |
| Needs a ticket bot in Backlog | No | Yes (for creating issues from forms) |
Note
Submitters can use a members-only portal without a portal editor seat. Editors build and publish forms in the Chronigami web app (and manage portals in the separate Portal app when your team uses it).
What happens at sign-up
When you Create account, choose what to start with: Time tracking, Portal, or Both. Chronigami starts a separate 30-day free trial for each product you pick. You become the workspace admin.
Marketing links can open sign-up with a preset (?product=timeTracking, ?product=portal, or ?product=both). If you do not choose, Time tracking is preselected.
Each workspace may use one free trial per product, ever. If you already tried or subscribed to a product, you cannot start another trial for that product.
Add the other product later
When you need a product your workspace does not have yet:
- Sign in to the Chronigami web app.
- Open the account menu (your name or avatar in the sidebar).
- Choose Add Portal or Add Time tracking (whichever is missing).
- Chronigami opens Billing.
If you are still eligible for that product’s one-time trial, select Start 30-day free trial. Otherwise, choose a plan and Subscribe to complete checkout.
The menu shows Add … only for products the workspace does not have yet.
Billed separately
Each product has its own plan, seats, and billing status on the Billing page. Subscribing or canceling one product does not remove the other. If both are subscribed, you manage two plans on the same Billing screen.
Trial and past-due rules apply per product. One product can be active while the other is read-only.
See Trials and Plans and pricing for billing detail.
Using both together
Many teams use Time tracking for delivery work and Portal for intake. You still connect one Backlog space per connection (you may connect more than one space if your plan allows). Editors and developers can coexist in the same workspace with different roles.
Shared setup:
- Connecting your Backlog space (admin, once per space)
- Inviting your team with the right roles
Changing your choice later
You can add the other product any time from Add Portal, Add Time tracking, or from Billing. You can also change plans or cancel one product on Billing without deleting the workspace while the other product remains subscribed.
If a trial ends without a subscription, that product becomes read-only until you subscribe again. See What happens to your data when a subscription ends.
Still need help?
Contact supportRelated articles
- What Chronigami isLearn how Chronigami adds time tracking and a ticket portal to Nulab's Backlog.
- Creating your workspaceCreate a Chronigami workspace and set its name, address, and timezone.
- Roles and permissionsUnderstand what admins, managers, developers, editors, and submitters can do.
- Inviting your teamInvite teammates to your workspace and assign their roles.